WOW-32 Privacy Policy
Effective Date: October 22, 2026
1. Introduction
WOW-32 respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, complete an application, request assistance, or communicate with our organization.
2. Information We Collect
Depending on the services you request, WOW-32 may collect the following information:
Contact information, including your name, phone number, email address, and mailing address.
Demographic information, including age, gender, race, and education.
Household information, including household size, income, and employment status.
Health-related information that you voluntarily provide, such as insurance coverage, diagnoses, medication needs, pharmacy information, and supporting documentation.
Assistance request information, including the type of support requested and information needed to connect you with relevant resources.
Communication preferences, including your consent to receive SMS text messages.
Please provide only the information reasonably needed to process your request.
3. How We Use Your Information
WOW-32 may use the information you provide to:
Review and respond to requests for assistance.
Connect individuals and families with appropriate community, medication access, pharmacy, and other support resources.
Communicate about applications and requested services.
Coordinate referrals when appropriate.
Improve our programs and understand community needs.
Maintain administrative records and meet applicable legal obligations.
Submitting an application does not guarantee that assistance or a referral will be available.
4. Health Information
You may choose to provide health-related information when requesting assistance. WOW-32 uses this information to understand your request and help identify relevant resources.
Please do not submit information that is not necessary for your request. Access to submitted information should be limited to authorized individuals who need it to perform their responsibilities.
5. How We Share Information
WOW-32 does not sell personal information.
We may share relevant information with service providers who help operate our website or manage our communications, when necessary and subject to appropriate safeguards. We may also share information with community organizations, pharmacies, assistance programs, or other referral partners when reasonably necessary to respond to your request and as permitted by applicable law.
We will not share your information for a referral without appropriate authorization or another lawful basis.
SMS privacy: Mobile phone numbers and SMS consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except with providers necessary to deliver our messaging services.
6. SMS Text Messages
If you choose to opt in to receive SMS messages from WOW-32, we may send messages about your application, requested assistance, program information, and relevant follow-ups.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
Agreeing to receive SMS messages is optional and is not a condition of receiving services or requesting assistance.
7. Data Security and Retention
WOW-32 takes reasonable steps designed to protect personal information from unauthorized access, use, disclosure, or loss.
We retain information for as long as reasonably necessary to respond to requests, operate our programs, maintain appropriate records, and meet applicable legal requirements. Retention periods depend on the type of information and the purpose for which it was collected.
No method of electronic storage or transmission can be guaranteed to be completely secure.
8. Your Choices
You may contact WOW-32 to ask questions about your information or request access, correction, or deletion where applicable law permits.
You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or services. Those services have their own privacy practices, and WOW-32 is not responsible for their policies or content.
10. Children's Privacy
Our website and application process are not intended to knowingly collect personal information from children under 13 without appropriate authorization. A parent or legal guardian should contact WOW-32 with questions about information submitted on behalf of a child.
11. Changes to This Policy
WOW-32 may update this Privacy Policy as our services or legal obligations change. Updated versions will be posted on our website with a revised effective date.
12. Contact WOW-32
If you have questions about this Privacy Policy or how your information is handled, please contact WOW-32 through our website: